Sasol Germany is part of the Sasol group, an oil, gas and chemical company based in Johannesburg, South Africa and operating worldwide. Sasol Germany is a leading manufacturer of, for example, fatty alcohols, tensides, solvents and high-purity alumina. ProMinent provides their entire water treatment including chemical fluid handling and chlorine dioxide systems in a walk-in container for the cooling water treatments in a cooling tower. A complete service agreement is in place to ensure its constant and efficient operation.
Challenge
- Ensuring low level of plant redundancy
- Minimising down-times
- Reliable planning of operating costs
- Own service staff not always available at the customers
Customer benefit
- Maximum transparency and ability to plan operating costs reliably
- Low level of plant redundancy, by minimising down-times.
- No in-house service staff required
Solution
- Working with the customer to structure the individual service concept
- Setting an annual flat rate for a complete service agreement
- Stocking spare parts with the nearest ProMinent service technician
- No further costs for spare parts or on-site services
Customers Voice
”We have opted for ProMinent’s Sit Back and Relax package. The site is professionally serviced by ProMinent – and if a problem arises between the regular service dates, the costs for the service technician and any necessary spare parts are already included in the price”
Siegbert Empelmann, Center of Excellence, Hamburg, Germany |